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Frequently asked questions

Yes, you can either purchase vouchers directly from the restaurant or you can order them from our online store to be posted first class signed for (postage cost £6.50).

Please email [email protected] with any DIY Box queries.

To return at item, please email [email protected] to organise. Place the item in secure packaging with the order number and name & mail the return to:
THE BEEFY BOYS 
UNIT 29
GARRICK LANE
OLD MARKET
HEREFORD 

HR4 9HU

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

After receiving your return & inspecting the condition of your item we will process your return. Please allow at least 7 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your card statement. Depending on your credit card company . We will notify when the return has been processed.

For defective or damaged products, please contact us to arrange a replacement 

If you have any question concerning our returns policy contact us at: 01432 359209 / [email protected]

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